My guest today is Patrick Kelahan, former staff adjuster, turned consultant and always an advocate for customer service. Pat reveals how much customer service is dying in most industries, but is so important for our success as independent adjusters.
Now it’s time to call and to talk with the King of Customer Service, Patrick Kelahan.
Name – Patrick Kelahan
Company – Customer service advocate
Location – Buffalo, New York
Superpower – Customer Service
ACD –If you are an IA looking for more work, if you are wanting to diversify where your claims are coming from, and expand what type of claims you are working then you should check out ACD.